Customer Service Training

EXCEPTIONAL CUSTOMER SERVICE

With the increasing use of technology and rising expectations in today’s marketplace, the roles within Customer Service are also evolving.

Customer Service Advisors are being required to hone their skills more than ever before, often needing to develop additional sets of skills not previously thought of within the role.

Customer Service Training, as a consequence, is becoming vital for business success.

It is no longer enough to meet customer expectations- we now need to be exceeding customer expectations at every stage of the business cycle to really perform.

Our tailored Customer Services Consultants will provide your people with an up-to-date Customer Service Toolkit to ensure an effective, consistent and professional approach that will produce real results for your business.

Who’s the training for?

Outcome

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Customer Service Training

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Course Content

  • Essential Customer FIRST Training in the modern world- Customer’s expectations and how to exceed them
  • In Depth Communication Skills Training- telephone and/ or face-to-face: The importance of verbal, vocal and physical communication
  • Advanced questioning and listening skills to understand the Customer’s needs- every time

 

“I found the training incredibly practical and was able to use it straight away"

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  • Providing Optimum Solutions in the best ways and how best to explain “news” that you feel will not be received well
  • Handling objections confidently and efficiently
  • Handling complaints and/ or challenging situations
Customer Service Training
So many lightbulb moments!

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Customer Service Training

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  • Service-based selling and up-selling
  • How to provide exceptional service at every touch point in the customer journey, leaving them with a positive feeling
  • Keeping the initiative for the way forward and how to follow up with the customer most efficiently
I'm enjoying my role so much more now, thank you!

Our Clients Feedback

LSL Property Services PLC

I have been amazed at the speed with which Frosch Learning have trained and inspired my sales force. Demonstrable results occurred within weeks.

I have been amazed at the speed with which Frosch Learning have trained and inspired my sales force. Demonstrable results occurred within weeks.

I have been amazed at the speed with which Frosch Learning have trained and inspired my sales force. Demonstrable results occurred within weeks.

Commercial Director,
LSL Property Services PLC

Rural Insurance

I have used Frosch Learning in other companies. I use them for two reasons – Firstly, in the competitive world of insurance their sales and negotiating programmes are a vital ingredient in helping us improve our conversion rates.

Secondly, their tailored simulation and coaching sessions are highly valuable in helping each business developer achieve their maximum potential.

Head of Operations,
Rural Insurance

Aviva

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Aviva

Hempsons

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Hempsons

MEPC

“Frosch Learning fully researched our requirements and delivered sales training programmes to our business parks across the UK.

They have helped us re-focus, clarify and add significant improvements in the way we engage with our tenants. We are extremely pleased with the outcomes.”

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MEPC

Links

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Case Studies

  • Winning New Business 3

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  • In Partnership to Create Partnerships 3

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