Retail Selling

Focus on providing a unique brand experience to the
customer

Increase cross-selling and upselling opportunities and garner team support
for your strategy

Increase average order value (AOV) & maximise margins

Outcome

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  • 3

10 Steps for maximum conversion?

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Retail Selling

10 Steps for maximum conversion?

  • The acknowledgement/(or the ‘hello’) (or the ‘dreaded ‘hello’!) – The do’s and don’ts

The approach –

  • Understanding the different customer types
  • Tips to gain rapport with each customer type

Identifying needs and wants quickly and effectively –

  • Advanced questioning techniques
  • Listening skills
  • Body language

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Motivating the customer to actively engage in our product solutions

Presenting our options –

  • Sequence, structure
  • Positive 5-star presentations
  • Handling our merchandise
  • How to reduce the customer’s price resistance
  • Handling objections, including best counters to all objections
  • Closing –

Spotting buying signals
10 different ways to close without appearing pushy

  • Upselling:Building the sale – Add-ons
  • Selling to a number of customers at once
Retail Selling

Our Clients Feedback

LSL Property Services PLC

I have been amazed at the speed with which Frosch Learning have trained and inspired my sales force. Demonstrable results occurred within weeks.

I have been amazed at the speed with which Frosch Learning have trained and inspired my sales force. Demonstrable results occurred within weeks.

I have been amazed at the speed with which Frosch Learning have trained and inspired my sales force. Demonstrable results occurred within weeks.

Commercial Director,
LSL Property Services PLC

Rural Insurance

I have used Frosch Learning in other companies. I use them for two reasons – Firstly, in the competitive world of insurance their sales and negotiating programmes are a vital ingredient in helping us improve our conversion rates.

Secondly, their tailored simulation and coaching sessions are highly valuable in helping each business developer achieve their maximum potential.

Head of Operations,
Rural Insurance

Aviva

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Aviva

Hempsons

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Hempsons

MEPC

“Frosch Learning fully researched our requirements and delivered sales training programmes to our business parks across the UK.

They have helped us re-focus, clarify and add significant improvements in the way we engage with our tenants. We are extremely pleased with the outcomes.”

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MEPC

Links

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Links

Case Studies

  • Winning New Business 3

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    Read more

  • In Partnership to Create Partnerships 3

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    Read more