Telesales Training

Telesales Training

Our bespoke Telesales training is essential for anyone that is required to sell or generate leads over the phone. This can include cold calling or appointment making, generating leads, liaising with potential customers wanting more information on the brand/product, or selling directly.

The main objective of our Telesales Training programme is to equip you with the tools, tactics and techniques to increase your efficiency and confidence in modern day telephone communication.


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Telesales Training

Who's the training for?

Will benefit any person who is required to sell on the telephone.

Typical examples (but not limited to) are:

  • Telesales executives
  • Call centre staff
  • Business Development managers
  • Sales executives
  • Telesales agents/staff
  • Telemarketing staff
  • Outbound sales calls
  • Inhouse sales
Telesales Training

Why you need this training?

The techniques covered on this External Sales Programme have been developed by Frosch Learning based upon twenty years of inspired development

Available days and locations:


Tuesday May 1 2018

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Wednesday May 2 2018

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Thursday May 3 2018

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Friday May 4 2018

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Saturday May 5 2018

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Sunday May 6 2018

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Course details and time


1 Day 9:30am – 5pm


Smart Casual


Locations in London, Birmingham and Manchester


Lunch will be provided.

Refreshments including teas and coffees will be supplied during breaks

Prior training

Pre Training Review

All delegates will be sent questionnaires to complete prior to the training. This will enable our trainers to target relevant content so that you maximise on the your learning.

Participants should bring: –

  • Any targets and activity plans they are working to.
  • All materials that they use or that they think they might like to use on the call.
  • A clear list of the objections which they most frequently receive in the field.

Content of training

Outbound Calling

  • What to prepare before your outward campaign
  • Telephone manner and tone of voice
  • The optimum structure of the call
  • Getting through to the decision maker
  • Developing rapport in the first few seconds
  • How to engage the target in a discussion
  • The key points to understand about the target quickly and naturally
  • Telephone Questioning techniques
  • Maximising on Cross selling/upselling skills
  • When and how to present your proposition
    How to handle objections – developing best counter arguments
  • Spotting buying signals and reading the contact’s tone
  • Non-pushy and very effective ways to close the sale
  • How to use the best approach depending on the situation

Review, summary, conclusions, action plans

Optional post training review

Following the Training Programme, Frosch Learning will return to your workplace to conduct an in-depth, post implementation review meeting four to eight weeks after the programme to ensure positive change in the workplace. This can include an individual recorded simulation followed by a detailed review and coaching session.

Delegate feedback

“I didn’t think I would learn anything new and to be honest I was asked to come on this course and did so reluctantly. I am amazed by how much I’ve learnt”


“Best telesales course I have ever been on”


“Love how Frosch Learning teach”

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